Wajahat Mansoor International Limited
Effective Date: Jan/15/2025

Wajahat Mansoor International Limited (“Company”, “we”, “our”, or “us”) is a luxury fashion brand specializing in custom-made, made-to-order garments. By placing an order through our website or authorized sales channels, you (“customer”, “you”, or “your”) agree to be bound by this Refund and Cancellation Policy (“Policy”), which governs all aspects of refunds, cancellations, and disputes.

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1. Made-to-Order Production

All products sold by Wajahat Mansoor International Limited are made-to-order. Each garment is tailored specifically per customer request, including custom sizes, colors, and embellishments. As a result, all sales are final, and cancellations or refunds are generally not permitted once an order has been confirmed and production has commenced.

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2. Strict No Refunds Post-Delivery

We do not provide any refunds once the product has been delivered. Delivery is considered complete upon confirmation from the shipping provider, local courier, or receipt by the customer or their authorized recipient.

It is the responsibility of the customer to inspect the product upon delivery. Any concerns regarding defects, damage, or incorrect items must be reported to our customer service team within 24 hours of delivery, accompanied by clear photographic evidence. Claims made after this period will not be considered.

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3. No Refunds During the Delivery Timeline

Our production and delivery process takes up to five (5) weeks from the date of payment. During this period, refunds or cancellations will not be processed, as the order is already in progress and involves irreversible labor and material costs.

We strongly advise against initiating chargebacks or third-party payment disputes during the active production and delivery window. Customers are encouraged to contact our support team for updates and assistance within this timeframe.

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4. Delayed Delivery: First Contact Resolution

In the event that you have not received your product after the maximum stated delivery timeline of five (5) weeks, your first point of contact must be our customer support team. We are committed to resolving such issues promptly and fairly.

Depending on the situation, we will either:

• Expedite the shipping or resolution of your order, or

• Issue a full refund if the delay is unreasonable and cannot be resolved within a reasonable additional window.

This first-contact resolution process is in place to ensure that customers receive appropriate care before initiating external claims, which may prolong resolution unnecessarily.

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5. Protection Against Fraudulent Disputes

We maintain strict documentation of all order processes, payment receipts, production records, shipping details, and customer communications. Any fraudulent claims or baseless chargebacks—particularly after delivery or confirmed refunds—will be contested to the fullest extent via Stripe’s evidence system or any applicable platform.

Wajahat Mansoor International Limited reserves the right to take legal action against individuals who attempt to exploit refund systems dishonestly or engage in chargeback abuse.

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6. Stripe Payments & Dispute Handling

As a Stripe-integrated merchant, we adhere to all compliance and evidence protocols set forth by Stripe. In the event of a dispute, we will provide Stripe with:

• Detailed order records

• Proof of delivery or shipment

• Refund receipts (if applicable)

• Screenshots of correspondence and bank transfers

• IP address and session data from checkout

These safeguards exist to protect our business and ensure fairness in the resolution of payment-related disputes.

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7. Refunds for Overcharges or Duplicate Payments

In rare instances where a customer is charged more than once for the same order or is overbilled due to technical error, they must contact our support team within 7 days of the transaction. Verified overpayments will be refunded in full.

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8. Refunds to Third-Party or International Accounts

If a customer requests that any refundable amount (such as delivery charges) be sent to a third-party or foreign bank account, we will act on such instruction in good faith. Once funds have been disbursed to the provided account, we are not liable for any further claims regarding that transaction.

Such disbursements will be treated as final unless there is an error on our part.

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9. Exceptions to the Policy

Refunds may only be approved under the following limited conditions:

• A product is substantially different from what was ordered, due to a confirmed error on our part

• The product was never delivered, and the company is unable to resolve the issue

• A customer contacts our team post-delivery timeline and opts for refund after support review

All such cases require documented evidence and are subject to internal approval.

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10. Acceptance of Terms

By placing an order with Wajahat Mansoor International Limited, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. You also agree not to initiate external payment disputes or chargebacks without first contacting our support team in good faith.

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Contact Us

If you have any questions or require clarification regarding this Policy, please contact our support team:

Email: [email protected]
Phone: +44 7723 801841
Website: www.wajahatmansoor.com